ANDILE PROS Privacy Policy

1. Introduction

ANDILE PROS respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, mobile application, and related services.

2. Information We Collect

We may collect the following information:

Personal Information

·         Full name

·         Email address

·         Mobile phone number

·         Physical address

·         Profile photo

·         Date of birth (where required)

·         National identification details (for verification, where applicable)

Business Information

For service providers:

·         Business name

·         Company registration number

·         VAT number (where applicable)

·         Professional licenses

·         Certifications

·         Insurance information (where applicable)

Payment Information

·         Payment method details

·         Transaction history

·         Billing information

Payment card information is typically processed securely by third-party payment providers and is not stored by ANDILE PROS unless required for a specific service.

Technical Information

·         IP address

·         Browser type

·         Device information

·         Operating system

·         Mobile device identifiers

·         Cookies

·         Log files

Usage Information

·         Services viewed

·         Searches performed

·         Bookings

·         Reviews

·         Messages

·         Customer support interactions

3. How We Use Your Information

We use your information to:

·         Create and manage accounts.

·         Process bookings.

·         Verify service providers.

·         Process payments.

·         Improve platform performance.

·         Personalize user experiences.

·         Provide customer support.

·         Detect fraud.

·         Comply with legal obligations.

·         Send service notifications.

·         Send marketing communications where permitted.

4. Cookies and Similar Technologies

We use cookies to:

·         Remember user preferences.

·         Improve website performance.

·         Analyze traffic.

·         Enhance security.

·         Deliver relevant content.

Users can manage cookie preferences through their browser settings.

5. Sharing Your Information

We may share information with:

·         Customers and service providers to facilitate bookings.

·         Payment service providers.

·         Identity verification providers.

·         Cloud hosting providers.

·         Analytics providers.

·         Customer support providers.

·         Legal authorities where required by law.

We do not sell personal information to third parties.

6. Service Provider Profiles

Information that service providers choose to publish may be visible to customers, including:

·         Business name

·         Services offered

·         Profile photo or logo

·         Reviews and ratings

·         Business location

·         Portfolio

·         Contact information where enabled 

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

·         Encryption

·         Secure servers

·         Firewalls

·         Access controls

·         Password protection

·         Regular security updates

·         Secure payment processing

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain information only for as long as necessary to:

·         Provide our services.

·         Meet legal obligations.

·         Resolve disputes.

·         Enforce our agreements.

When no longer required, personal information will be deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

·         Access your personal information.

·         Correct inaccurate information.

·         Delete your personal information.

·         Restrict or object to certain processing.

·         Withdraw consent where processing is based on consent.

·         Request a copy of your data in a portable format.

·         Lodge a complaint with the relevant data protection authority.

10. Marketing Communications

Users may choose to receive:

·         Promotional emails

·         Newsletters

·         Special offers

·         Product updates

Users can unsubscribe from marketing communications at any time. Service-related notifications may still be sent where necessary.

11. Children's Privacy

ANDILE PROS is not intended for children under the age required by applicable law to create an account without appropriate consent. We do not knowingly collect personal information from children in violation of applicable laws.

12. International Data Transfers

If personal information is transferred across borders, we will implement appropriate safeguards as required by applicable law.

13. Third-Party Services

Our platform may integrate with third-party services such as:

·         Payment gateways

·         Google Maps

·         Google Analytics

·         Social media login providers

·         Cloud hosting providers

These services have their own privacy policies, which users should review.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the platform or other appropriate channels. Continued use of the platform after updates constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact ANDILE PROS through the official support channels provided on the platform.